Frequently asked questions
Everything you might want to know.
Still unsure? Email or call us before booking.
Safety
Every tour starts with a mandatory briefing. Guides ride with the group and set the pace. Helmets are required for all riders.
Every tour starts with a mandatory briefing. Guides ride with the group and set the pace. Helmets are required for all riders.
Age
Riders must be at least 16 years old. The Backcountry 2h package requires 18 because of the longer ride and harder terrain.
Riders must be at least 16 years old. The Backcountry 2h package requires 18 because of the longer ride and harder terrain.
Experience
No. The Discovery 60 package is built for first-time riders. Every tour starts with a safety briefing and an operation overview before you reach the trail.
No. The Discovery 60 package is built for first-time riders. Every tour starts with a safety briefing and an operation overview before you reach the trail.
Gear
Long pants, closed shoes, and layers appropriate for the weather. We supply the helmet and goggles. Bring gloves if you have them.
Long pants, closed shoes, and layers appropriate for the weather. We supply the helmet and goggles. Bring gloves if you have them.
Weather
Light rain is fine. If conditions become unsafe we contact you to reschedule at no charge. Operator-initiated cancellations are fully refundable.
Light rain is fine. If conditions become unsafe we contact you to reschedule at no charge. Operator-initiated cancellations are fully refundable.
Cancellation
Full refund up to 48 hours before your slot. Half refund between 48 and 24 hours. No refund inside 24 hours unless we cancel.
Full refund up to 48 hours before your slot. Half refund between 48 and 24 hours. No refund inside 24 hours unless we cancel.
Arrival
Plan to arrive 20 minutes before your slot. You will sign the waiver, meet your guide, and complete the safety briefing during this window.
Plan to arrive 20 minutes before your slot. You will sign the waiver, meet your guide, and complete the safety briefing during this window.
Booking
No. Every ride must be booked in advance and paid online. This keeps slot capacity predictable and your guide ready for the group.
No. Every ride must be booked in advance and paid online. This keeps slot capacity predictable and your guide ready for the group.